Shipping Policy
Last updated: August 1, 2025
This page provides information about shipping costs, delivery times, order processing, and tracking your order.
Order Processing Time
Orders placed before 10:00 PM (EST) are processed and prepared for shipment within 2–3 business days.
Processing times are estimates and may vary during peak periods or due to unforeseen circumstances.
Delivery Time
Orders are shipped within 2–3 business days.
Estimated delivery time is 7–10 business days, depending on your location in Canada.
Delivery times are estimates and may vary due to carrier delays or customs processing.
Order Tracking
Once your order has been shipped, you will automatically receive a shipping confirmation email containing a tracking link.
This link allows you to monitor the status of your shipment and view the estimated delivery date.
Shipping Costs (Canada)
| Destination | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Canada | 7–10 business days | $8.95 CAD |
Free shipping on all orders over $120 CAD within Canada.
Shipping costs are clearly displayed during checkout before payment is completed.
Responsibility During Transit
Maxi Goose is not responsible for delays caused by shipping carriers or customs authorities.
We recommend inspecting your order within 24 hours of delivery.
If your order arrives damaged or incorrect, please contact us within 24 hours at support@maxigoose.com, including your order number and clear photos of the item and packaging.
Returns Related to Shipping
You may return eligible items within 14 days of delivery, free of charge within Canada, provided return conditions are met.
To initiate a return, please contact us at support@maxigoose.com.
You will receive detailed return instructions.
Returns submitted outside the return period or not meeting return conditions may not qualify for free return shipping.
For full details, please refer to our Return and Refund Policy.
Contact
If you have questions about shipping or delivery, please contact us:
Email: support@maxigoose.com
Phone: +31 341 234 961
Customer service hours:
Monday to Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond within 24 business hours.