Privacy Policy

1. Who We Are

Maxi Goose
Rendementsweg 20A
3641 SL, Mijdrecht
The Netherlands

Email: support@maxigoose.com
Phone: +31 341 234 961
Chamber of Commerce: 89026225
Website: https://maxigoose.com

Maxi Goose respects your privacy and is committed to protecting your personal information. We process personal data in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) for customers in Canada and, where applicable, the General Data Protection Regulation (GDPR).

2. Personal Information We Collect

When you visit our website or place an order, we may collect the following personal information:

  • First and last name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment-related information

  • IP address

  • Order and return history

  • Technical and usage data collected via cookies (see Section 6)

3. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and completing orders and payments

  • Shipping and delivering purchased products

  • Handling customer service requests and returns

  • Sending service-related communications (order confirmations, shipping updates)

  • Improving our website, products, and user experience

  • Complying with legal, tax, and accounting obligations

4. Sharing Personal Information with Third Parties

We only share your personal information with third parties when necessary to provide our services. These parties process data solely on our behalf and in accordance with applicable privacy laws.

This may include:

  • Payment service providers

  • Shipping and logistics partners

  • Accounting and bookkeeping service providers

  • Analytics services (such as Google Analytics)

  • Email service providers for transactional communications

These third parties are not permitted to use your personal information for their own purposes.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.

Retention periods include:

  • Order and invoice records: up to 7 years (legal and tax requirements)

  • Customer accounts (if applicable): for as long as the account remains active

  • Email correspondence: up to 2 years after the last contact

  • Cookies: as outlined in Section 6

6. Cookies and Tracking Technologies

We use cookies and similar technologies to ensure the proper functioning of our website and to improve user experience.

Types of cookies we use include:

  • Functional cookies: required for essential webshop functionality, such as the shopping cart

  • Analytical cookies: such as Google Analytics, to understand website usage and performance

  • Marketing cookies (if applicable): such as advertising or retargeting tools

Upon your first visit, you will be asked to consent to the use of non-essential cookies. You may change your preferences at any time through your browser settings.

7. Your Rights

Under Canadian privacy law, you have the right to:

  • Access your personal information

  • Request correction or deletion of inaccurate or outdated information

  • Object to or restrict certain processing activities

  • Withdraw consent at any time, where consent is the legal basis

  • Request data portability, where applicable

  • File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at:
support@maxigoose.com

8. Data Security

We take appropriate technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, disclosure, or alteration. These measures include:

  • SSL encryption on our website

  • Secure payment processing environments

  • Restricted access to personal data

  • Internal security and data protection procedures

9. Changes to This Privacy Policy

Maxi Goose reserves the right to update or modify this Privacy Policy at any time. The most current version will always be available on our website. If significant changes are made, we will notify you via the website or by email where required.

Questions or Requests

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: support@maxigoose.com