Frequently Asked Questions

1. When will my order be shipped?

Orders placed before 10:00 PM (EST) are processed within 2–3 business days and prepared for shipment.

2. What is the delivery time?

  • Orders are shipped within 2–3 business days

  • Estimated delivery time is 7–10 business days, depending on your location in Canada

  • Delivery times are estimates and may vary due to carrier or customs delays

3. What are the shipping costs?

  • Standard shipping within Canada: $8.95 CAD

  • Free shipping on all orders over $120 CAD within Canada

For more information, please see our Shipping Policy.

4. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking link.
This allows you to follow the current status and estimated delivery of your package.

5. What should I do if I receive a damaged or incorrect product?

Please email us within 24 hours of delivery at support@maxigoose.com, preferably including:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging (if available)

This helps us assess and resolve the issue efficiently.

6. Can I return my order?

Yes. Return requests may be submitted within 14 days of delivery, provided the item is unused, unworn, and in its original condition.
Please refer to our Return Policy for full details.

7. Are there any exceptions to the return policy?

Yes. The following items are not eligible for return:

  • Used or worn items

  • Items damaged due to customer use

  • Personalized or custom-made items (unless defective or incorrectly delivered)

8. How and when will I receive my refund?

Once your return has been received and approved, the purchase amount will be refunded to the original payment method within 10 business days.

9. Which payment methods are available?

Maxi Goose accepts the following secure payment methods:

  • Visa

  • Mastercard / Debit Card

  • American Express

  • Apple Pay

  • Google Pay

10. How can I contact customer service?

If you have any questions or comments, please contact us:

Email: support@maxigoose.com
Phone: +31 341 234 961

Customer service hours:
Monday to Friday, 9:00 AM – 5:00 PM (EST)

We typically respond within 24 business hours.